Support
Manuals and recovery steps are public. Email support@threatwing.com for product help, privacy@threatwing.com for privacy requests, or security@threatwing.com for vulnerability reports.
Read the docs
Setup, connections, network tools, Safety Check, AI handoffs, exports, deletion, and the Decompiler beta.
Open the docs →Common recovery
- Record the app version and device OS.
- Identify the exact screen and action.
- Retry only if repeating the action is safe.
- Preserve a redacted screenshot or error message.
- Never send a password, private key, token, or proprietary binary.
Product support
Email support@threatwing.com. Include product, version, platform, expected result, actual result, and safe reproduction steps. Sanitized hashes and timestamps are useful; secrets are not.
Privacy and deletion
Read the Privacy Policy. ThreatWing Tools local data can be removed from Settings → Subscription & Data → Delete Local Connection Data. Subscription cancellation is handled separately through Apple.
Security reports
Do not place exploit details in a general support message. Follow the security reporting instructions and send only enough initial information to establish a safe channel.
If email is unavailable, use KernelHawk’s contact form and identify the product and request type in your message.